Refund policy

Returns

Due to Covid19 we will no longer offer returns or exchanges, we will only provide a credit. 

To be eligible for a credit, you will have to make that request in writing explaining what item(s) you were dissatisfied with by 11:59 pm EST., within 7 days, after you receive your products. This means you have 7 days after receiving your item(s) to request a credit.

We will only credit the amount of the item(s) that you were dissatisfied with minus shipping / handling and state tax.

A receipt of purchase will also need to be attached to the request.

We reserve the right to deny a credit request.

To start a request, you can contact us at info@obnaturalskincare.com. If your credit is accepted, we’ll send you an email per the provided email address on file notifying you that your request has been accepted and the balance of the credit or a denial with reason(s) why it was denied. 

You can always contact us for any return question at info@obnaturalskincare.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to Covid19 we cannot accept any returns on any items.

Exchanges

Due to Covid19 we cannot accept any returns on any items.

Refunds 

We will notify you once we’ve received your credit request with proof of purchase, and let you know if the credit was approved or not. If approved, you’ll be automatically credited.